The Intelligent Organisation. Using Business Intelligence for Organisational Development and Better Performance

The Intelligent Organisation focuses its senses on relevant matters, uses its brains to process the signals into meaningful information and knowledge and - metaphorically - its limbs to implement and perform specific actions. To begin with, two aspects are important: proper registration of data and determining what information is truly relevant in order to achieve better results. The ever-growing mountain of data, the increasing (market) dynamics and the (often) limited time to make decisions, are major challenges. Having the ability to quickly obtain reliable insight into what is (currently) happening, why this happens and what might happen tomorrow is no superfluous luxury. Business Intelligence (BI) and performance management, using clever filters, meaningful indicators, role-based reports, integrated dashboards, customer sheets and flexible analysis, can make the necessary difference to this. Whether it concerns daily information about logistics performance or weekly reports on product margins or process lead times, it all comes down to this: making better decisions faster - at all levels. Discussing performances becomes more important than 'hard' figures. Behavioural changes as well as an analytical (organisational) culture are critical for success. This book covers the most important basic principles, organisational processes, architectures, tools and conditions needed to create a truly Intelligent Organisation: from awareness to successful applications, from so...