A study of customer's attitudes to cross selling by banks with particularly reference to the practice in Libya

Examination Thesis from the year 2009 in the subject Business economics - Marketing, Corporate Communication, CRM, Market Research, Social Media, grade: passed, University of Sheffield (Business School), course: MA Marketing , language: English, abstract: Cross selling is the key value-add to the banking industry globally. This industry has seen major reforms and developments over the years. Particularly in the Libyan market, ever since it started in 1951, the banking industry has flourished and now matches the international competitors in terms of providing at par services. Cross selling activities have also developed to similar extent. This research work studies the cross selling function of the Libyan banks from the customers point of view. The Literature section of the research focuses on the core theories of marketing that focus on the cross selling or the sales aspect. The author focuses the discussion on the services marketing concepts and highlights difference in services marketing as compared to marketing of tangible products. The theory of Ansoff highlights how can the banks in Libya focus on expansion strategies and look to acquire new markets or customers. The customer behaviour analysis and the buyer behaviour theories discuss the importance of the study to the customer within any market. Secondary Research focuses on the current marketing practices in the Libyan banking market. It highlights the competitive environment of the Libyan banks. The services offered b...